Customer Engagement Skills - Single Module

Customer Engagement Skills Assessment

Customer Engagement Skills are required to effectively engage the customer in conversation and start the process of qualification, with the objective of gaining an understanding of the customer’s needs.

Within this simple 8 minute assessment we look at 5 key areas of business acumen that are crucial to sales success:

• Matching customer needs to products or services
• Awareness of competitors
• Understanding the customer's needs
• Testing and challenging assumptions
• Keeping abreast of new products and services

A simple series of 30 statements for you to score, budget 6-8 minutes.